On April 6 and 7, 2021, held in the conference room of the Christina Hotel in Bertoua, the workshop for capacity building of regional focal points and PARECen staff in c
harge of the Complaint Management Mechanism (MGP) for dialogue and investigation methods.
The MGP was established to provide individuals and communities who feel aggrieved by the project's activities with effective and culturally appropriate early accessible opportunities to submit their complaints and concerns.
Participants were trained on:

  • Methods of communication and awareness on the MGP
  • The MGP's dialogue and investigation approach
  • The methodology for archiving complaints…

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